How to Solve Online Coupon Errors -

How to Solve Online Coupon Errors
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  • Jessica (Official Rep) May 06, 2013 12:38
    Hari- I apologize but I'm not sure what your question is, though it seems you may be experiencing trouble with the online coupons. Please be sure you've had a recent java update, and be sure your printer is on and ready to go. We suggest before printing a real coupon that you attempt to print our test coupon. To print a test coupon, go to the coupon page of our website, scroll down below the coupon choices to find the directions under "Printing Your Coupons". Follow the steps listed to print the test coupon. If you're unsuccessful please click on the link for "additional support".
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  • I’m FRUSTRATEDDDDDDD
    VERY FRUSTRATED!!!!!!! Can't print my coupons"!!!@

    This reply was created from a merged topic originally titled
    Can't print my coupons!@!!!!@Q@.
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  • Jessica (Official Rep) May 16, 2013 15:44
    Elizabeth- please attempt to print the test coupon before purchasing a printing. See the snapshot below, this information can be found at https://www.kelloggsfamilyrewards.com...



    Printing Tips

    1. Make sure you’re using one of these operating systems and browsers:
    •Windows 7, or XP with IE 7–9, Firefox 5 and higher, or Chrome 15 and higher
    •Mac 10.6.8 or higher with Safari 5 or higher, Firefox 5 and higher, or Chrome 15 and higher
    •Read how to find your Operating system
    •Read how to find your Browser Version
    2. Using the most recent version of Java is the best way to ensure a smooth printing experience. Click Here to see if Java is installed on your computer.
    3. Install Java. Watch a Java Install/Upgrade Video
    4. Upgrading Java:
    •Windows – We recommend that you uninstall and reinstall Java. You may also delete Java temp files.
    •Mac – Watch a Java Install/Upgrade Video.

    Printing FAQ's
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  • I followed instructions, selected coupons in exchange for my reward points, successfully printed a test coupon page. It deducted the points, but did not direct me to a coupon print page. Said I would get an email. Haven't gotten it yet. Will it give me directions for printing out my purchased coupons?
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